Compliance Policy

Users must provide complete, current, and truthful information and must have authority to submit all data and documents uploaded to the platform.

• Verify product descriptions, quantities, values, origin, supplier details, HS codes, permits, and supporting documents before submission.
• Maintain originals and any records required by customs, tax, financial, insurance, or sector regulators.
• Promptly correct errors and disclose changes that could affect classification, valuation, eligibility, risk, or regulatory treatment.
• Cooperate with reasonable verification and due-diligence requests.

The platform must not be used to facilitate:

• False declarations, forged documents, invoice manipulation, misclassification, undervaluation, concealment, or customs evasion.
• Money laundering, terrorist financing, sanctions evasion, bribery, fraud, or other unlawful financial activity.
• Trade in prohibited, restricted, counterfeit, stolen, hazardous, or controlled goods without the required authorisation.
• Unauthorised access, interference with screening controls, or attempts to conceal the identity of a party or beneficial owner.

PortGate Nexus may conduct document, identity, transaction, supplier, destination, product, and payment screening. A transaction may be delayed, escalated, rejected, reported, or suspended where information is incomplete, inconsistent, high-risk, or potentially unlawful. We may request additional records or independent verification.

Services may be affected by requirements administered by bodies including the Nigeria Customs Service, Central Bank of Nigeria, Standards Organisation of Nigeria, NAFDAC, NAICOM, FCCPC, Nigeria Data Protection Commission, port authorities, tax authorities, and equivalent authorities in relevant jurisdictions. Users remain responsible for identifying and meeting the rules applicable to their goods and transactions.

HS-code suggestions, duty estimates, risk indicators, exchange-rate information, document extraction, and AI-generated guidance are decision-support tools. They are not binding determinations by customs or another regulator. Material submissions should be independently reviewed, and PortGate officers may escalate uncertain or high-risk results.

We may keep compliance, transaction, communication, access, and decision records where reasonably necessary for service delivery, audit, security, dispute handling, and legal obligations. Access is limited according to role and operational need. Please refer to our Privacy Policy for information about personal-data handling.

Report suspected fraud, document manipulation, conflicts of interest, security incidents, or other compliance concerns to support@portgatenexus.com. Reports will be reviewed and escalated as appropriate. Do not use the support channel to submit knowingly false or retaliatory allegations.

Failure to follow this policy may result in requests for correction, transaction holds, restricted access, suspension, termination, or referral to an appropriate authority where required. We may update this policy as laws, regulatory guidance, risks, and platform services change.