Privacy Policy

Depending on how you use the platform, we may collect:

• Identity and account information, including your name, username, email address, phone number, login records, and securely hashed password.
• Business information, including business name, address, CAC registration number, tax identification number, business type, and trade preferences.
• Transaction and shipment information, including product descriptions, HS codes, invoices, Form M and PAAR references, customs documents, shipment details, supplier information, and uploaded files.
• Payment-related information such as your email address, amount, currency, plan, and transaction reference. Payment-card details are processed by our payment providers and are not stored by PortGate Nexus.
• Support and communications data, including tickets, messages, feedback, and chatbot conversations.
• Technical information, including IP address, device/browser information, page visits, session data, security events, and cookie identifiers.

We process information where it is necessary to perform our contract with you, comply with legal obligations, pursue legitimate operational and security interests, or where you have given consent.

• Create and secure accounts, authenticate users, and provide customer support.
• Perform compliance checks, HS-code classification, duty estimates, risk screening, document review, shipment workflows, and related trade services.
• Process subscriptions and service payments and maintain transaction records.
• Send service, security, verification, and transaction notifications.
• Protect the platform, prevent abuse, monitor reliability, and improve service quality.
• Meet customs, tax, financial, insurance, regulatory, audit, and legal obligations.

PortGate Nexus uses automated tools to suggest HS codes, extract information from trade documents, and identify potential compliance risks. These outputs are advisory and may be inaccurate. They should be reviewed by a qualified person before being used for customs declarations or other significant decisions.

We do not intend to make decisions producing legal or similarly significant effects solely through automated processing without appropriate human involvement.

We may disclose only the information reasonably required to providers supporting the service, including cloud/CDN and security providers, AI and document-processing providers, Google authentication, payment gateways, email delivery providers, storage providers, and professional advisers.

We may also disclose information to regulators, courts, law-enforcement bodies, customs authorities, financial institutions, insurers, or logistics partners where authorised by you, required to deliver a requested service, or required by law. We do not sell personal data.

Some providers may process information outside Nigeria, including through global cloud, email, CDN, and AI infrastructure. Where applicable, we use contractual, organisational, and technical measures intended to protect information transferred across borders.

We use cookies and browser storage required for authentication, fraud prevention, CSRF protection, session continuity, interface preferences, onboarding progress, and support-ticket continuity. These technologies are currently used for essential platform functions rather than third-party behavioural advertising.

You may restrict cookies in your browser, but blocking essential cookies can prevent login and other platform features from working correctly.

We retain information for as long as reasonably required to provide the service, resolve disputes, maintain security and audit trails, and satisfy legal, tax, customs, financial, and regulatory obligations. Trade, transaction, and payment records may need to be retained for extended statutory periods.

You may request deletion of eligible information. Certain records may be retained where deletion would conflict with a legal obligation, active transaction, fraud-prevention requirement, or the rights of another person.

We use role-based access, authentication controls, encryption in transit, secure password hashing, access restrictions, and infrastructure security measures. No online service can guarantee absolute security, so users must also protect their credentials and notify us promptly of suspected unauthorised access.

Subject to applicable law, you may ask to access, correct, delete, restrict, or obtain a copy of your personal data; object to certain processing; withdraw consent; or challenge qualifying automated processing.

Send requests to support@portgatenexus.com. We may verify your identity before acting. You may also lodge a complaint with the Nigeria Data Protection Commission .

We may update this policy to reflect changes in the platform, our providers, or applicable requirements. Material changes will be communicated through the platform or other appropriate channels.

Privacy enquiries may be sent to support@portgatenexus.com or by post to PortGate Nexus, 18 Ajasa Street, Onikan, Ikoyi, Lagos, Nigeria.